Forbes contributors publish independent expert analyses and insights. Serenity Gibbons is a business consultant who covers entrepreneurs. Over the past 20 years, online shopping has evolved from an ...

A new wave of Internet companies, working on an online-to-offline (O2O) model, has been driving China's new e-commerce boom, and the government is eager to encourage them. "By comparison, the current ...

Business process outsourcing involves the outsourcing of business functions to external companies. To clarify, many companies outsource tasks to external providers. An example may be hiring a ...