This study examines consumers’ reactions to the communication styles of chatbots during failed service experiences. The current study explores whether the communication style adopted by a chatbot ...

It's pretty easy to identify the most readily recognizable sources of stress in our lives—too many commitments, workplace hassles, financial strain, society's (and our own) oftentimes unrealistic ...

Communication allows us to express our thoughts, share information and connect with other people. From sending a quick text to chatting with a friend over coffee, you are interacting with the people ...

In this photo taken in Tokyo, people queue on the "correct" side of escalators. Since coming to Japan, I have noticed some similarities and differences in communication styles here compared to Britain ...