Computer integrated telephony seems like the perfect technology hybrid, but has it lived up to its expectations? asks David Boothroyd Some combinations of technology sound like ideal bedfellows but ...

Developing the strategic value of customer interaction centers is dependent on how well computer telephony platforms are built. A robust platform will reliably, consistently, and dynamically bind ...

Corey McCraw specializes in writing about voice over internet protocol (VoIP) and unified communications as a service (UCaaS). Corey has been working and writing in the business communications space ...

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In the current corporate world, leveraging technology to foster communication and enhance productivity is no longer an option but a necessity. Computer Telephony Integration is a transformative tool ...

ROCKVILLE, Md.--(BUSINESS WIRE)--3CLogic, a leading provider of cloud communication as a service, today announced its new and enhanced Computer Telephony Integration (CTI) for ServiceNow. The update ...

Upland InGenius is a computer telephony integration (CTI) innovator that empowers contact centers to increase productivity and enhance the customer experience. InGenius intelligently blends existing ...

During his keynote address at this year's Windows Hardware Engineering Conference (WinHEC), Bill Gates demonstrated Microsoft's prototype for a new class of communicating PC. Developed in ...