Overview:  AI handles routine questions instantly, while humans focus on complex and emotional issues. Done right, support feels more personal, not automat ...

Salesforce Inc. today unveiled major updates to its Slack platform that brings artificial intelligence agents closer to where people work by making the platform into a unified conversational interface ...

The updates through January till December ranged from minor interface additions, like comment impression counts, to feature ...

Walk into any CMO’s or commerce leader’s office and you’ll find dashboards everywhere: campaign performance, retail media, attribution models, pricing trackers, inventory and margin reports. Each ...

Cyber resilience platform and data protection solutions for the hybrid cloud provider Commvault claims that conversation has become the “new interface for managing enterprise resilience”. “This is ...

One day after its strong earnings report, General Motors (GM) pushed forward into its tech capabilities, revealing new products like "eyes-off" autonomous driving for its vehicles, conversational AI ...

Overview AI in banking boosts efficiency, productivity, and customer service with advanced automation and analytics.Financial institutions deploy AI-powered fra ...