Power utility Eskom is rolling out a new customer service model that features mobile customer hubs, digital platforms and self-service tools. This, after Eskom chairperson Mteto Nyati told ITWeb that ...

Intercom plans to expand Fin beyond customer service into sales and marketing—positioning it as a direct competitor to ...

株式会社イノーバ（本社：東京都新宿区、代表取締役：宗像 淳、以下イノーバ）は、営業×テクノロジーをテーマとしたWebメディア「SalesZine（セールスジン）」にて、「The Model型組織の“分断と停滞”に効く 顧客起点の『カスタマーモデル』」シリーズの ...

Eskom's new "Hub on Wheels" customer service model aims to bring its services to customers. Image credit: Eskom According to the power utility, customers will be able to get services from ...

Klarna CEO Sebastian Siemiatkowski plans, long term, to reduce the buy now, pay later company's headcount and reliance on customer service outsourcing, he said during a wide-ranging conversation with ...

Promotion of Deep Tayal to Senior Vice President of Customer Service highlights KNAPP’s commitment to proactive, data-driven support and long-term customer success across North America KNAPP NORTH ...

Sierra has unveiled Ghostwriter, a self-service tool letting businesses build AI customer service agents in plain English, ...

Promotion of Deep Tayal to Senior Vice President of Customer Service highlights KNAPP’s commitment to proactive, data-driven support and long-term customer success across North America ATLANTA, March ...

Every successful project begins with a meticulously crafted blueprint. Whether you are building an impressive structure, designing an innovative system, or revolutionizing an organization’s customer ...