This sample application allows you to call a phone number to interact with a Google Dialogflow agent using Vonage Voice API, including getting real time transcripts and sentiment analysis. This ...

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The growing demand for conversational agents has pushed businesses to increasingly leverage AI-powered chatbots. These chatbots are being used to automate customer communication while providing 24/7 ...

In my previous Decoding Dialogflow article, I discussed intents and provided guidance about how to create intents so that a customer service virtual agent can understand what the person using the bot ...

Voice-enabled bots are revolutionizing the market for interactive voice response (IVR) systems. When compared to a traditional DTMF interface, voice can be a highly effective user interface ...

// you may not use this file except in compliance with the License. // You may obtain a copy of the License at // http://www.apache.org/licenses/LICENSE-2.0 import ...

Your browser does not support the audio element. We evaluated most noteworthy of bot platforms for building chatbots for customer support and service industry ...