In business, leadership, and personal relationships, the ability to manage difficult conversations is a critical skill. Whether it is addressing underperformance, negotiating a contract, delivering ...

Sometimes in life, we have to have conversations that we know will be difficult both for us and for the person we’re talking to. A parent needs to reprimand a wayward teenager, a teacher needs to ...

This article is published as part of Community Care's Choose Social Work Campaign, to support students and newly-qualified social workers with areas of practice they might find challenging. It ...

Campaigners aren’t known for being contemplative. By definition they are trying to change something beyond themselves, and the stereotype of an outgoing extrovert with a megaphone exists because in ...

This Q&A is part of Observer’s Expert Insights series, where industry leaders, innovators and strategists distill years of experience into direct, practical takeaways and deliver clarity on the issues ...

Nearly every day you have to have hard conversations at work. Maybe it’s pushing back on your manager’s unrealistic deadline. Perhaps it’s confronting a colleague who consistently interrupts you in ...

How do you navigate difficult conversations? During these divisive and tumultuous times, it can be hard to communicate productively with others, especially with those whose perspectives differ ...

Whether they’re about giving tough feedback, addressing conflict or navigating sensitive issues with stakeholders, having difficult conversations is an inevitable part of leadership. How you handle ...

Do you avoid having difficult conversations with your colleagues, neighbours, friends or loved ones? Most of us do because we know it might cause conflict or leave us feeling awkward, vulnerable or ...