Effective IT service management [ITSM] is essential for companies looking to maximise efficiency and provide high-quality services in digital environment. The IT Infrastructure Library is one of the ...

GUEST OPINION: In this digital era, it is impossible to think of a business without technology. Even a small grocery store owner uses technology to carry out the smallest of tasks related to ...

ITIL Foundation: It is an entry-level certification that covers the service lifecycle and service management practices of ITIL. As defined by Axelos, the ITIL4 Foundation certification introduces an ...

この記事は会員限定です。会員登録すると全てご覧いただけます。 ITIL V2の7冊はV3では5冊に 前回はITILがV2からV3に移行したきっかけを大まかに説明しました。今回はこれを受け、ITIL V2からV3への変化点について確認します。 ITIL V2では、「サービス ...

株式会社翔泳社（本社：東京都新宿区舟町5、社長：佐々木幹夫）は、書籍『ITIL 4の教本 ベストプラクティスで学ぶサービスマネジメントの教科書』を2022年3月16日に発売します。本書は、ITILの最新版「ITIL 4」の全てを、ケーススタディを交えながらわかり ...

Know the ITIL framework’s essential ideas, principles, and procedures. To be good at managing IT services, you should study the IT Infrastructure Library (ITIL) service lifecycle and its five phases: ...

Though certifications haven’t been in the news as much this year, indicators still show that they will remain important in the coming year for hiring managers. One particular certification that shows ...

Getting ITIL certification can help you stand out from other IT professionals. To get the benefits of ITIL certification, you’ll have to study the modules and take a test to see how well you ...

自社システムをいかに効率よく運用するかがIT部門の腕の見せ所だ。システム運用のベストプラクティス（最適な方法）を知るには他社の取り組みが参考になるはずだが、競合企業からそうした情報を得るのは簡単ではない。 幸いにも、さまざまな業界や ...

IT Infrastructure Library (ITIL) is an IT service management framework that helps businesses improve service processes — and it’s a valuable skill for your resume. The average salary for an IT ...