汎用的なITガバナンスのフレームワークであるCOBITで提供される成熟度モデルを利用して、自社のITサービスマネジメントに関する現在の実力を知ることができる。これによってITILをITガバナンスと結び付け、マネジメント層にITILの必要性をアピールすること ...

It’s no longer the hot new thing. In fact, it never was the hot new thing. Rather, it’s just an old idea that continues to gain adherents and remake how IT operates. Not too shabby when you think ...

A couple of newsletters ago, I pointed you to a story in Network World about the career pressures network execs are faced with today. The article says there are many advances that net execs find ...

For every successful IT Infrastructure Library (ITIL) implementation, there’s (at least) one that doesn’t go so well. Resistance to the structure imposed by ITIL, from business users and/or IT staff, ...

株式会社翔泳社（本社：東京都新宿区舟町5、社長：佐々木幹夫）は、書籍『ITIL 4の教本 ベストプラクティスで学ぶサービスマネジメントの教科書』を2022年3月16日に発売します。本書は、ITILの最新版「ITIL 4」の全てを、ケーススタディを交えながらわかり ...

Barts and the London NHS Trust is reaping the rewards following the adoption of the Itil model for its IT infrastructure - the result of several years of work. Itil - or IT infrastructure library - is ...

The upgraded best practice framework ITIL Version 3 includes guidance on how to get processes in place to optimize IT service delivery and management. For IT shops looking to adopt a best practice ...

With the increased importance of corporate governance in the day-to-day operations of organizations globally, ITIL adoption has become a major factor. Global provider of enterprise management ...

Public-sector CIOs are taking notice of the rapid rate at which private industry is adopting IT Infrastructure Library (ITIL) best practices. The latest set of best practices, known as ITIL V3, with ...

The model is the world’s first diagram-only view of all guidance for each of the five new ITIL version 3 books and provides organizations with the insight to simplify the alignment of business ...