After an initial dark launch, Ask Macy’s helps users discover brands and receive personalized product recommendations.

Ask Macy’s is designed to help customers discover products, get personalized recommendations, and enhance the shopping ...

The retailer recently rolled out the tool to the general public after weeks of testing with select customers and thousands of ...

The “Ask Macy’s” chatbot may help the company’s comeback and reverse declining sales.

Macy’s Inc. has launched an AI-powered shopping assistant that’s upped spending online among those using the new tool, part ...

Customers who use “Ask Macy’s,” the chatbot that’s powered by Google’s Gemini platform, have spent around 4.75 times more ...

Macy's Star Rewards is a free loyalty program offering points for purchases, member discounts, and more. Members earn Star Money based on spending, with higher tiers unlocking perks like free shipping ...

OpenAI abandoned Instant Checkout the same week with conversions at 1/3 retailer site rates. Same AI generation, opposite results: the gap is not about the model.

They're gift-boxed, too!