Process mapping is a valuable tool for individuals and businesses aiming to enhance efficiency, streamline workflows, and maintain operational continuity. By visually representing workflows, you can ...

A simple, yet effective method to show how a service supports its users through a specific task. Contributors UX Researcher Being a part of an in-house service design team in the BBC comes with a lot ...

Process mapping is a vital technique for visualizing and understanding business processes. It allows you to outline each step involved in a workflow, effectively transforming the invisible into the ...

Healthcare design is a complicated, iterative process of back-and-forth communication between stakeholders and the design team. The first step is understanding the purpose of the building or space to ...

Most companies want to scale efficiently, but few truly understand the mechanics of how work gets done. That’s where business process mapping comes in. Business process mapping visually outlines how ...

Being a part of an in-house service design team in the BBC comes with a lot of perks. I get to work on many complex and exciting projects, with a wide range of stakeholders. Every project is an ...

In “The Body Holds the Healing,” I described a concept that is central to expressive arts and somatic therapies—restorative embodiment. In contrast to other somatic therapies, restorative embodiment ...