We live in polarizing times and it’s easy for conversation to lead to topics that spark high passions—from politics and climate change to DEI, immigration, or broadly defined human-centric leadership.

Many people find it difficult to discuss diversity, politics, and social justice topics in classrooms and other forums. This sentiment is rising, as reported by a Pew Research Center survey where ...

Picture this: you’ve spent hours tidying the house and preparing delicious dishes. Finally, friends and family have begun to arrive. You all sit down to eat, and the conversations around life updates ...

What did it feel like when you had to have a difficult conversation with your friend, spouse, child, parent, neighbour, co-worker, employee, or employer? It wasn’t easy nor fun, was it? Our focus, ...

Last week we discussed the art of small talk. This week’s article on navigating difficult conversations will build on your interactional ambience and effectiveness. Difficult and sensitive ...

Difficult conversations represent inevitable aspects of human relationships, yet most people receive little formal training in navigating these challenging interactions effectively. Whether addressing ...

Whether conducting performance reviews, giving confronting feedback, or challenging a superior on a decision, these conversations need to be managed effectively to achieve the desired outcomes. Most ...

We acknowledge Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the lands where we live, learn and work.