Virgin Media O2 chief executive Lutz Schüler has admitted the company has more work to do in some areas of customer service. While Virgin Media O2 and EE attract the greatest number of complants for ...

As part of its ongoing customer service transformation, Virgin Media O2 has created and launched its own AI tool, Lumi AI, that helps agents by analysing conversations in real-time and providing ...

The rise in complaints from O2 customers "shows what happens if telecom providers undermine consumer trust for the sake of a brazen cash grab", consumer group Which? said.