As part of its ongoing customer service transformation, Virgin Media O2 has created and launched its own AI tool, Lumi AI, that helps agents by analysing conversations in real-time and providing ...

O2 is discontinuing its pay-as-you-go data SIMs for existing customers today. These SIMs are typically used in tablets or any device where you don't need to make calls and texts. The PAYG option from ...

Customers must use remaining data or apply for a refund before the shutdown and there are options to switch to pay monthly SIMs or contact O2 for further support. O2 is axing its pay-as-you-go data ...

O2 customers have been put on alert as the network announces it is scrapping a vital service this month. The leading mobile phone operator has confirmed that its Pay-As-You-Go (PAYG) Mobile Broadband ...