HUNDREDS of Hampshire staff at Lloyds TSB call centres will no longer read from scripts when talking to customers, the bank has announced. It decided to bin the scripts after research showed nine out ...
HEWLETT-Packard has been fined $3 million for giving call-centre staff scripts that dudded customers of their consumer rights. In the second-largest penalty of its type, the Federal Court found HP ...
A Swansea call centre set up to con people out of money on the back of the PPI scandal was responsible for an astonishing 53 million scam phone messages, a court has heard. The fraudsters promised big ...
A Swansea call centre set up to con people out of money on the back of the PPI scandal was responsible for an astonishing 53 million scam phone messages, a court has heard. The fraudsters promised big ...
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